At Guttlich, we take great care in ensuring that every product meets our quality standards before it reaches you. However, if you experience any issues with your order, we’re here to help.

Returns

We accept returns only under the following circumstances:

• Product Damaged in Transit: If your order arrives damaged during shipping.
• Incorrect Product Received: If you receive a product different from the one you ordered.
• Manufacturing Defect: If the product has a genuine manufacturing defect.

To initiate a return, please contact us within 7 days of receiving your order at office@guttlich.com.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The product must be unused, unwashed, and in its original condition.
• The product must be returned with all original tags, packaging, and accessories (if applicable).
• The original invoice or proof of purchase must be provided.
• The return request must be raised within 7 days from the date of delivery.

Please note that returns that do not meet the above conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrectly shipped:

• Products showing signs of use or wear.
• Products damaged due to misuse or improper handling after delivery.
• Products returned without original packaging or invoice.

Refunds

Once the returned product has been received and inspected by our team, we will notify you regarding the status of your refund.

If approved:

• Refunds will be processed within 7–10 business days.
• The refund will be credited to the original payment method used while placing the order.
• Any shipping charges paid during the purchase are non-refundable, unless the return is due to an error on our part (wrong product or damaged/defective item).

Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

Return Process

To initiate a return:

1. Email us at office@guttlich.com within 7 days of receiving your order.
2. Include:
   • Your Order Number
   • Reason for the return
   • Clear photographs of the product and packaging (where applicable)
3. Our customer support team will review your request and provide return instructions.
4. Securely pack the product in its original packaging and ship it to the address shared by our support team.

Please do not return any product without prior approval from our customer support team.

Exchange Policy

Eligible products may be exchanged for the same item if they are found to be damaged, defective, or incorrectly shipped, subject to product availability.

If the requested replacement is unavailable, a refund will be processed in accordance with this policy.

Return Shipping

If the return is due to:

• A manufacturing defect,
• Damage during transit, or
• An incorrect product shipped by Guttlich,

the return shipping charges will be borne by Guttlich.

For all other approved returns, the customer may be responsible for the return shipping costs.

Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with your order, please contact us:

Email: office@guttlich.com

Our customer support team will be happy to assist you.