Effective Date: April 2026

At GUTTLICH, every piece is created with intention, precision, and quality-focused craftsmanship. Each order undergoes quality checks before dispatch to ensure it reaches you in its intended condition.

Order Policy

• All orders placed on guttlich.com are considered final.
• Prepaid orders are preferred for faster and smoother order processing.
• Cash on Delivery (COD) is available at an additional charge of ₹250, subject to serviceability and internal verification.
• Orders once placed cannot be cancelled after confirmation.

Returns & Refunds

We do not offer returns or refunds for delivered orders, except in cases where the customer receives a wrong, damaged, or defective product and the issue is reported within the specified time window.

• No refunds for change of mind, personal preference, or incorrect size selection.
• No refunds after the order has been successfully delivered and accepted, unless approved by the GUTTLICH support team for a verified issue.
• Refunds, if approved under exceptional circumstances, will be processed only after inspection and approval.

Size Exchange Policy

We offer a one-time size exchange to help ensure the right fit, subject to stock availability.

• Exchange requests must be raised within 48 hours of delivery.
• Only size exchange for the same product is allowed.
• Exchange is allowed only once per order item.
• Exchange is subject to stock availability of the requested size.

Conditions for Exchange Eligibility

• Product must be unused, unworn, and unwashed.
• Original tags, labels, invoice, and packaging must be intact.
• Product must be free from stains, perfume, deodorant marks, or any signs of wear.
• Products failing quality inspection upon return will not qualify for exchange.

Damaged / Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

• Email: connect@guttlich.com
• WhatsApp / Mobile: +91 8925230404
• Include order number, issue description, and clear photos/videos of the product and packaging.

Reverse Pickup / Shipping

• If approved, reverse pickup may be arranged by GUTTLICH depending on serviceability.
• If reverse pickup is unavailable, the customer may be requested to self-ship the product to the designated address.
• Shipping reimbursement, if applicable, will be decided only after support review and approval.

Non-Exchangeable / Non-Returnable Cases

• Products purchased during final sale or promotional clearance, unless damaged or incorrect.
• Products returned without original tags or packaging.
• Products showing signs of usage, washing, or alteration.
• Requests raised beyond the allowed reporting window.