At Guttlich, we are committed to delivering your order safely and as quickly as possible.

Shipping Charges

• Shipping charges within India are clearly displayed during checkout.
• Any promotional free shipping offers, if applicable, will be communicated on the Website.

Order Processing

• Orders are generally processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Time

• Metro cities: 2–5 business days
• Other locations across India: 3–7 business days
• Remote or difficult-to-service locations: 5–10 business days

These timelines are estimates and may vary due to factors beyond our control.

Courier Partners

We work with trusted logistics partners such as:

• Delhivery
• Blue Dart
• DTDC
• Xpressbees
• Amazon Shipping
• Other reputed courier services as applicable

Courier partners may vary based on your delivery location.

Order Tracking

Once your order has been shipped, you will receive:

• Shipping confirmation email
• Tracking ID
• Courier partner details

You can use the tracking information to monitor your shipment.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• High shipping volumes
• Courier operational issues

Although we are not liable for delays caused by third-party logistics partners, our team will assist you in tracking your shipment and resolving delivery-related concerns.

Serviceable Locations

We currently deliver across most locations within India.

If your PIN code is not serviceable, we will notify you promptly and either:

• Arrange an alternate delivery solution, or
• Process a full refund if delivery is not possible.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

If a shipment is refused at the time of delivery or returned due to repeated unsuccessful delivery attempts, applicable shipping charges may be deducted from any eligible refund.

Incorrect Shipping Address

Customers are responsible for providing accurate delivery information.

Guttlich will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged Packages

If your package appears tampered with or damaged upon delivery, please:

• Refuse the package (if possible), or
• Contact us within 48 hours of delivery with photographs of:
  • The outer packaging
  • The shipping label
  • The damaged product

Our support team will review the case and assist accordingly.

International Shipping

At present, Guttlich ships only within India unless otherwise specified on the Website.

Contact

For any shipping-related queries, please contact:

Email: office@guttlich.com