At Guttlich (“Company”, “we”, “our”, or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.guttlich.com (“Website”), create an account, make a purchase, or interact with our services.
By accessing or using our Website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our Website or place an order, we may collect the following information:
Personal Information
You may voluntarily provide us with:
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- City, State and PIN Code
- Order History
- Communication Preferences
Payment Information
All payments are securely processed through trusted third-party payment gateways.
Guttlich does not store your debit/credit card details, CVV, UPI PIN, internet banking credentials, or other sensitive payment information.
Automatically Collected Information
When you browse our Website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Information
- Pages Visited
- Time Spent on the Website
- Cookies and Analytics Data
2. Registration
You may browse our Website without creating an account.
However, when placing an order or registering on our Website, you may be required to provide certain personal information necessary to process your purchase, deliver products, and provide customer support.
3. How We Use Your Information
The information we collect may be used to:
- Process and fulfil your orders
- Deliver products to your preferred address
- Send order confirmations and shipping updates
- Respond to your enquiries and customer support requests
- Improve our Website, products and services
- Personalize your shopping experience
- Prevent fraudulent transactions and enhance security
- Comply with legal and regulatory obligations
- Send promotional emails, newsletters and exclusive offers (only if you have opted in)
4. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information.
Your information may be shared only with trusted third-party service providers who assist us in operating our business, including:
- Payment Gateway Providers
- Courier & Logistics Partners
- Website Hosting Providers
- IT Service Providers
- Analytics Providers
- Customer Support Platforms
These service providers are authorized to use your information only for providing services on our behalf and are required to maintain strict confidentiality.
We may also disclose your information:
- To comply with applicable laws and legal processes.
- To protect the rights, property, or safety of Guttlich, our customers, or others.
- In connection with a merger, acquisition, restructuring, or sale of business assets.
5. Cookies
Our Website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep products in your shopping cart
- Improve Website performance
- Analyse visitor behaviour
- Enhance security
- Deliver relevant marketing communications
Most web browsers automatically accept cookies. You may choose to disable cookies through your browser settings; however, some features of the Website may not function properly.
6. Data Security
We implement appropriate technical and organisational security measures to safeguard your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Access to personal information is restricted to authorised personnel and trusted service providers who require such information to perform their responsibilities.
While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure.
7. Third-Party Links
Our Website may contain links to third-party websites or services.
Guttlich is not responsible for the privacy practices or content of such external websites. We encourage you to review their respective privacy policies before sharing any personal information.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Process and fulfil your orders
- Provide customer support
- Maintain business records
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our Terms of Service
Once the information is no longer required, it will be securely deleted or anonymised where appropriate.
9. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion of your personal information, subject to applicable legal requirements.
- Withdraw your consent for receiving promotional communications.
- Raise concerns regarding the processing of your personal information.
To exercise any of these rights, please contact us using the details provided below.
10. Children’s Privacy
Our Website is intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected inadvertently, we will take appropriate steps to delete it.
11. Changes to this Privacy Policy
Guttlich reserves the right to modify or update this Privacy Policy at any time.
Any changes will become effective immediately upon being published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal information is handled, please contact us:
Guttlich
Email: Office@guttlich.com
Website: www.guttlich.com
We will endeavour to respond to all privacy-related enquiries within 2–3 business days.